Politique de remboursement

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be returned in the same condition in which it was received, unused, with all accessories, and in its original packaging. Proof of purchase is also required.

To initiate a return, please contact us at hello@krom-water.com.

Please note that return shipping costs are the responsibility of the customer and are non-refundable. Customers are responsible for arranging and paying for the return shipment.

Returns should be sent to the following address depending on the country of return:

France, Belgium and Switzerland
  
Krom Water - Hao Logistique  
5 Rue de Villemoisson  
91360 Épinay-sur-Orge  
France

All other countries
  
Krom Water  
Kokmose 3  
6000 Kolding  
Denmark

Once your return request has been approved, we will provide instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

For any questions regarding returns, please contact us at hello@krom-water.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to find an appropriate solution.

Non-Returnable Items

Certain types of items cannot be returned, including perishable goods, custom-made or personalized products, personal care items, hazardous materials, flammable liquids, and gases.

Sale items and gift cards are also non-refundable and cannot be returned.

Exchanges

The fastest way to receive a different item is to return the original product. Once your return has been accepted, you may place a new order for the desired item.

European Union 14-Day Right of Withdrawal

If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, without providing any reason.

Returned items must be unused, in their original packaging, and accompanied by proof of purchase.

Return shipping costs remain the responsibility of the customer unless otherwise required by applicable law.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@krom-water.com.